Shipping Policy
ORDER PROCESSING TIME
READY TO SHIP
For products that are marked as Ready-To-Ship, we will dispatch them from our studio within 48-72 hours once Courier Services are functional for Domestic & International destinations from our location in Jaipur, India.
MADE TO ORDER
For products that are made to order, we will dispatch them from our studio within 7-10 days from the date you place your order, unless mentioned otherwise due to the current situation.
Orders are processed and shipped between 10-15 working days (not including Weekends and Public Holidays) depending on the nature of your chosen product. The approximate time for dispatch of a product will be mentioned in its description for your understanding.
DELIVERY & SHIPPING POLICY : INDIA
Shipping within India is free of charge. Delivery to major cities usually takes 1 to 3 days from our studio in Jaipur. For smaller cities, we require 3 to 5 days of delivery time. Kindly note that we will not be able to dispatch products as per schedule if there are any incomplete addresses or incorrect contact details.
DELIVERY & SHIPPING POLICY : INTERNATIONAL
International Shipping Charges are based on your order value. Your shipment will be dispatched based on the shipping destination. You will be able to view the final shipping charges in your cart once you are ready to pay. Kindly note that post-dispatch delivery times differ based on your location, ranging from 4 to 10 working days from our studio in Jaipur.
You can get more information on our Shipping & Returns below.
CUSTOMS/ TAXES & IMPORT DUTIES FOR INTERNATIONAL SHIPPING :
When receiving our parcels internationally, you may have to pay additional duty charges, if/as levied at the time of reaching your country. These taxes/charges are levied as per government regulations in your country of residence and are beyond our control. Dobaari takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. If a customer decides to reject a parcel at the customs, Dobaari shall not be responsible for any refund.
For any specific requirements, kindly write to us at dobaariindia@gmail.com
ORDER CANCELLATION
If you wish to cancel your order, please write to us at dobaariindia@gmail.com or feel free to call us on 8104139700 within 2 hours of placing your order. Any cancellations after this duration will not be considered.
An order once placed during our Sale Event cannot be cancelled or exchanged. All purchases made during Sale Events are considered final.
RETURN POLICY
- Customers are eligible for a refund or cancellation within 24 hours of placing an order on our online store.
- Dobaari operates on a "made to order" business model.
- Refund and cancellation requests cannot be accommodated after the initial 24-hour period.
- Once an order has entered production, cancellation and refund requests are not accepted.
- Our manufacturing process is labor-intensive and meticulous, encompassing every step from cloth weaving to the final stitch in a garment.
- Due to the personalized nature of our production process, orders that have commenced production cannot be canceled or refunded. Customers must notify us of their intention to exchange a product within 1 working day (24 hours) of receiving the item.
- Returned merchandise must be in its original condition: unworn, unaltered, unwashed, and with all original tags intact.
EXCHANGE POLICY
- Exchange requests will only be processed after the returned merchandise has undergone a quality check upon receipt by our team.
- The return package must be undamaged and contain all original items. It will also need approval from our quality checking team.
- Dobaari reserves the right to refuse any return that does not meet the above criteria.
- Customized products cannot be returned or exchanged.
- Customers must not send any products back without prior intimation.
- The customer is responsible for the cost of shipping for products being returned to our studio in Jaipur.
GET IN TOUCH
For any other queries, feel free to call us on 8104139700 or write to us at dobaariindia@gmail.com.