Refund Policy

REFUNDS

We do not offer refunds on purchased goods. Items may be exchanged based on our Shipping & Returns policies but not refunded.

ORDER CANCELLATION

If you wish to cancel your order, please write to us at dobaariindia@gmail.com or Whatsapp us at 8104139700 within 24 hours of placing your order. Any cancellations after this duration will not be considered.

An order once placed during any Sale Event cannot be cancelled or exchanged. All purchases made during Sale Events are considered final.

REFUND AND CANCELLATION POLICY

  • Customers are eligible for a refund or cancellation within 24 hours of placing an order on our online store.
  • Dobaari operates on a "made to order" business model.
  • Refund and cancellation requests cannot be accommodated after the initial 24-hour period.
  • Once an order has entered production, cancellation and refund requests are not accepted.
  • Our manufacturing process is labor-intensive and meticulous, encompassing every step from cloth weaving to the final stitch in a garment.
  • Due to the personalized nature of our production process, orders that have commenced production cannot be canceled or refunded. Customers must notify us of their intention to exchange a product within 1 working day (24 hours) of receiving the item.
  • Returned merchandise must be in its original condition: unworn, unaltered, unwashed, and with all original tags intact.

EXCHANGE POLICY

  • Exchange requests will only be processed after the returned merchandise has undergone a quality check upon receipt by our team.
  • The return package must be undamaged and contain all original items. It will also need approval from our quality checking team.
  • Dobaari reserves the right to refuse any return that does not meet the above criteria.
  • Customized products cannot be returned or exchanged.
  • Customers must not send any products back without prior intimation.
  • The customer is responsible for the cost of shipping for products being returned to our studio in Jaipur.

SALE EVENT

  • A purchase made during our SALE EVENT cannot be returned or exchanged. If you have received a piece with manufacturing defects you need to let us know within 24 hours of receiving the product. Our team will look into the issue and review it. The decision to deem it fit for an exchange lies with the team at Dobaari.

INTERNATIONAL RETURNS

  • For any returns from overseas, please note that all paperwork and the return box must be clearly marked as “returned goods- no commercial value” to ensure the order is returned to us quickly with no extra charges.

CUSTOM MADE CLOTHING & PRODUCTS

Please note that you will not be entitled to cancel or return an order for any bespoke or customized item unless the product is faulty or not as described. Dobaari reserves the right to not accept returns in case the product is used or damaged by the customer.

GET IN TOUCH

For any other queries, feel free to call us on 8104139700 or write to us at dobaariindia@gmail.com.